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Returns or Exchanges

Do you offer refunds or exchanges?

Yes!. We stand behind our 60-Day Satisfaction Guarantee and are always willing to work with you to ensure you get the results and experience you deserve. If something isn’t right, our first step is to help troubleshoot, whether that means asking a fe

I Think I Ordered the Wrong Shade!

We know how important it is to get the perfect shade. If your color turned out lighter or darker than expected, don’t worry—you may not need a new box right away. The final result can vary depending on how long the color is left in during application

I Received the Wrong Item or My Order Is Missing Something

We’re so sorry if your order wasn’t quite right. Occasionally, a mistake can happen during packing or shipping, and an item may be missing or incorrect. Check your order confirmation email: Make sure the items you ordered are listed correctly. Double