Poor Coverage or No ResultUpdated 9 days ago
Get full, rich coverage every time you color
If you didn’t get full coverage of your grays or saw no results from your last application, we’re here to help. Our dye is designed for 100% gray coverage, so if it didn’t work as expected, a few quick adjustments can often solve it. Keep in mind we do offer both Full coverage and Partial Coverage color, the latter is not designed to cover all gray, if you have ordered this by accident let us know and we'll be sure to assist you.
Step 1 — Dispense Evenly
Press the button down all the way to ensure both creams are dispensed in the correct ratio.
📽 Watch this short demo video
Step 2 — Check for Oxidation
If the dye is oxidized, it will appear very dark or nearly black before applying. This can affect performance. If your dye looks like this, please let us know.
Step 3 — Mix Thoroughly
Comb the product in so the two creams blend completely.
💡 Tip: Even mixing ensures even coverage.
Step 4 — Extend Processing Time
If your grays are stubborn:
Leave the dye in for 35–40 minutes instead of the standard time.
Watch for visible darkening as you wait.
If You Still Don’t See Results
We’re committed to making this right. If following the steps above doesn’t solve it, we can:
Send you a replacement (in one shade darker, if you’d like)
orProvide a full refund under our guarantee.
📩 Contact Us with your order number and photos if possible.
✅ Key takeaway: Most coverage issues are fixed with correct dispensing, proper mixing, and longer leave-in time. If not, we’ve got your back!