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Product Issues

Uneven Dispensing

Hold the can tightly. Place your finger squarely over the center of the nozzle. Press straight down — avoid pressing at an angle. Make sure the button is pressed all the way down firmly. ⚠️ Don’t press lightly or at an angle — it may cause only one p

Poor Coverage or No Result

Get full, rich coverage every time you color. If you didn’t get full coverage of your grays or saw no results from your last application, we’re here to help. Our dye is designed for 100% gray coverage, so if it didn’t work as expected, a few quick ad

My Color is Fading

We’re really sorry to hear that your color hasn’t lasted as long as expected. While most customers enjoy long-lasting results, color fade can sometimes happen—and it’s usually linked to a few common factors. Uneven dispensingIf the color and develope

Red Tint After Coloring

Some customers notice that their hair develops a reddish or orangish tint after coloring or over time. There are two main reasons this can happen:. Color choice – Using a shade that is too light can cause the underlying pigments in your hair to react